Creating, Education, effectiveness, HBDI, Learning, mind mapping, mindmapping software, Teamwork, Thinking Styles, writing

Real Republishing

See What You Think (2)When a colleague introduced me to Smashwords – she republished her husband’s excellent book book that originally came out in 1990 – I couldn’t resist doing the same with one  of mine that came out in 2006 – though a manual dates almost immediately, unlike the well written history of a Toronto landmark.

My book was written to help those interested in real life applications for mindmapping software – using the software program, VisiMap, as listed in the menu above.  The ideas in it apply to any software or hand drawn maps in this now broad software class.  So if you would like a free copy you can access it here.

effectiveness, HBDI, HBDI Assessments, Leadership, teams, Teamwork, Thinking Styles

A Way out of Mind-Full

A Way out of Mind-Full. Help in a world with too much informaiton

effectiveness, HBDI, HBDI Assessments, Leadership, Learning, Reflection, teams, Teamwork, Thinking Styles, workplace

A Way out of Mind-Full

Here’s what Herrmann International says about the modern workplace and an opportunity to learn how to work better in it  Timely in a new year.  I continue to provide HBDI Assessment and training in Toronto.

effectiveness, HBDI, Howard Rheingold, Learning, Reflection

Being Net Smart Matters

After reading Howard Rheingold’s Net Smart and how it recommends smart thinking, I created this slide show.  You can access it on Slideshare too and copy it if you wish.  Howard’s latest book has a wealth of good advice including some caution.  And you can find out more about the HBDI ® in the menu above.

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HBDI, HBDI Assessments, Learning, purpose, Reflection, Thinking Styles

Thinking about Thinking – for working parents

I spend one-half day a week in a kindergarten classroom – and watch the parents deliver the small people to the door before hurrying off to work. I’m not following that harrowing routine anymore but I have been there.  Working lives are so much more complicated now that we are overwhelmed by information from all directions.  We are thinking all the time – but we spend little time thinking about the process itself.  There is help – and you can find out much more on the menu above under HBDI.

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HBDI, HBDI Assessments, Reflection

Mental Diversity

Hanging out with grandchildren reminded and their toys reminded me of – the importance of the HBDI(R) model. Here’s an example:

Have a look in the top menu under HBDI Assessment to learn more

Assessment, HBDI, HBDI Assessments, Innovation

Telecom New Zealand likes Whole Brain Thinking

This just in from TV New Zealand

Some of New Zealand’s biggest companies are using psychological techniques to improve their call centre services. (Note: The HBDI is actually based on brain physiology – not psychology)

They can profile a caller’s thinking within the first 20 seconds of their call, said Wayne Goodley this morning on TVNZ’s business show. The techniques are an extension of the well-established “left and right brain thinking” concept.

Telecom has taken on profiling methods to improve call centres’ service and as a result won the Hermann International Learning Award. The Herrmann Brain Dominance Instrument (HBDI) was developed by Ned Herrmann when he worked at General Electric.

Goodley said Herrmann created the instrument when he noticed that the “learning taking place wasn’t coping with all the events that people had to contending with”. To enhance learning, Herrmann decided to profile the thinking of his staff. “This is a result of nature, your mum and dad, nurturing, your schooling and the free choice you exercise as an adult human being,” Goodley told AMP Business.

The technique is now being adapted to enhance services within call centres. Staff members fielding calls can “clue spot” the thinking of the caller and categorise them into “red” and “blue” thinkers. Goodley says if a person calls and says “look, I’m in trouble can you help me”, the person is a “red thinker”. According to the HBDI a red thinker’s thought processes are based around people, feelings and values. But if the person says “I need to address the situation with my broadband – I’m paying too much”, they are a “blue thinker”, says Goodley.
A blue thinker naturally prefers dealing with facts and figures and is more logical and analytical. Staff can then respond in a way best suited to the caller’s thinking preference.

According to Goodley, in the first period of using the HBDI, duplicate calls can be reduced by over 50%. Most big companies use it, says Goodley. He says “97% of the top 100 Fortune 500 companies use it”. In New Zealand, Fonterra, Air New Zealand and Sanitarium use the methodology.