The Leader’s Real Job

The prime responsibility of the leader is to provide the vision and mission of the enterprise – whether it be a business or an organization. Sometimes the job is to create it. Sometimes it is inherited and the task is to foster it and in some cases refine it. More than anything the leader is accountable for it.

A major responsibility is not only to define the values but to be able to articulate them. An organization needs to become even more of what it is. It is easy on a day to day basis to become deeply mired in administrivia, but the leader always has to commit us to our highest purpose – one that always seems just beyond our reach. If the purpose and the principles are right, the rest will follow.

Cardinal Newman was not the best marketer of change. Fewer people all the time sing the words of his hymn, “Change and decay in all around I see”, but the link between change and decay has stuck – especially in the heads of those who were old enough to ever sing the words. But we don’t go backwards. Instead we have to focus on the impact of our actions for future generations and manage for the innovative and diverse world we now inhabit.

When we redefine change as creativity, some will respond positively. It is not enough to think that we can stop with making problems go away. We might have nothing left. and it is not so much what the vision is but what the vision does. We need to encourage tangible prototypes and build positive results that become stepping stones to the next stage.

Lighting a Spark

Spark

The Zanders are great story tellers. Ben starts by telling how his father made a long trip just to talk to someone face to face. He took the same stance when he wanted to hire the great cellist, Mitislav Rostropovich. When he couldn’t get past the gate-keeper secretary he simply got on the train to Washington and arrived unannounced. By making the invitation personal, he got exactly what he wanted and benefited in other ways from the association.

I can remember a personal encounter with the great Canadian broadcaster, Lister Sinclair. I needed to hire him for a workshop and the association I worked for could offer a $500 fee. His stated fee was $5,000. When I approached him personally, he decided he wanted to do it because he knew he was exactly the right person to inspire others on his topic which was one that he loved.

The metaphor of lighting a spark comes from the middle ages when those who needed to start a fire carried a hot coal at the ready. Sometimes that’s all it takes and a sudden change of direction works. Rosalind Zander relates a tale of getting a flat tire and having no change to access a gas station coin box to use the pump. She asked for change from another customer but no one had any. She suddenly changed her request to “Will you give me 50 cents so I can use it?” The customer smiled and immediately handed it over.

Ben’s final triumph came from inspiring a corporate sponsor for an event with the London Philharmonia Orchestra. He got a polite refusal from the major accounting firm for his request, but conversation turned to the company’s involvement with education in “failing schools”. So he decided to use that angle as a means of enrolling the company in helping in the area where they already had interest and involvement. Not only would he take a full symphony orchestra to the school for a performance, he would also ask them to bring 200 students to the famous Royal Albert Hall afterwards.

Classical music in such a school? Even the intrepid principal thought that the kids would be disrupting the whole procedure by 15 minutes in. It seemed a recipe for disaster. Moreover 100 corporate executives joined the 1100 students. Only Ben Zander could pull off having all of them joining in the final chorus of Beethoven’s Ode to Joy.

There is even more to the story and it is well worth the entire book. What the chapter demonstrates is the ability to enroll even the most reluctant partners by energy, excitement and determination – all part of the spark. Any of the You Tube videos shows this in action and says it much better than this.

The Way Things Are

Zander’s next chapter starts with an excerpt from the film. Babe when the cow and the duck talk about the the disappearance of Roseanna who later turns up ons t a Christmas platter. The cow says that’s the way things are and the duck says the way things are stinks. We’ve often taken both sides of the argument.

The Zanders argue against resignation. When that is our attitude, even when we think we are moving forward we are often inserting language in the situation that attests to our belief that things won’t really work. I was amused the other day to hear someone say that in a month or two things are going to change when a new employee starts on the job. The look on his face shows that he thinks the scene can only get worse. He’s forecasting a downward spiral

downward spiral

Seeing the way things are doesn’t pretend that they are necessarily the way we want them to be. It’s our attitude toward reality that determines what will happen next. If we focus on everything that is wrong about the situation we draw attention to it and reinforce it. If we see that there actually are options, we can consider them in turn. Taking this stance has much in common with Appreciative Inquiry when one starts with what is positive in the situation. Those who have often been in the most dire of circumstances have yet retained the power to accept things exactly as they are and use that reality as their point of departure without judging it. Just doing so creates the momentum between where one wishes to go and where we are now. And there are lots of options to consider in all directions – just like a mind map

Possibility

Canada’s Jack Layton, the federal politician who died this week all too young at 61 said it well in a letter that he penned just two days before his death.

My friends, love is better than anger. Hope is better than fear. Optimism is better than despair. So let’s be loving, hopeful and optimistic. And we’ll change the world.